General Terms and Conditions
These Terms and Conditions describe the rules that apply when you use the services of Lucky Treasure. We operate an online casino platform and provide account access, games, payment services and promotions to registered users. By creating an account and using our site you enter into an agreement with us and agree to follow these rules. This page explains your responsibilities, our procedures for payments and disputes, and how we manage updates to these terms.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Do not share your password or allow others to use your account. We require true personal information and may suspend or close accounts that contain false or misleading data. Only one account is permitted per person, household or billing method unless we explicitly approve otherwise. We may restrict or close accounts where we suspect fraud, money laundering, bonus abuse or a breach of these terms.
Eligibility requirements
To register you must meet the minimum age and legal requirements for gambling in your province or territory. You must not be on a self-exclusion list or otherwise prohibited from gambling under local law. If you are registering from Canada, you are responsible for ensuring that your participation complies with applicable provincial rules.
Acceptable platform use
Use the site for lawful, personal gaming only. Prohibited activity includes using VPNs or location-spoofing tools to bypass geographic restrictions, creating multiple accounts to gain a promotional advantage, colluding with other players, or exploiting software glitches. We reserve the right to investigate suspicious activity and apply sanctions such as withholding funds, closing accounts, or forfeiting bonuses where necessary.
General bonus and promotion rules
Promotions are subject to specific terms that will be published with each offer. Common requirements include qualifying deposits, wagering contributions, maximum bet limits while a bonus is active and game restrictions. Bonus funds are non-withdrawable until wagering requirements are met. We may refuse or reclaim bonuses if we reasonably suspect abuse or manipulation of promotional terms.
Deposits and withdrawals
Deposit and withdrawal options are listed in the cashier. We process payments to and from the original funding source where practical and may require identity checks before releasing withdrawals. Verification documents such as government ID, proof of address and payment proof may be requested. We aim to process valid withdrawal requests promptly, but may delay or split large payouts for review. Any fees charged by payment providers are the responsibility of the user unless stated otherwise.
Dispute resolution
If you have a dispute, contact our support team at [email protected]. We will review the matter and respond promptly. If a resolution cannot be reached through our internal process, we may agree to an independent review by an appropriate third party where both parties consent. Using the site does not remove your right to seek other legal remedies available to you under applicable law.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Notice of material changes will be posted on the site and, where appropriate, communicated to account holders. Continued use of the service after changes are published constitutes acceptance of the revised terms. If you do not agree with an update, you should close your account and stop using the service. References to LuckyTreasure or the platform in these terms apply equally to any current or future branded services we operate.