Response Time
Our support team is available to help with questions, account-related issues, technical concerns or general feedback. Reach us by live chat, email or phone for fast assistance with deposits, withdrawals, verification and site access. We respond in English and French and can guide you through KYC, bonus queries and responsible gambling tools. Typical response times are within a few minutes on live chat and a few hours for email. Contact us anytime and we’ll help resolve your issue promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; English and French) |
| General enquiries | [email protected] (billing and account questions) |
| Affiliate enquiries | [email protected] (partner sign-ups) |
| Phone | +1 416 582 1937 (calls answered Mon-Fri 09:00-21:00 ET) |
| Working hours | Mon-Fri, 09:00-21:00 ET |
Email Support
Email is the preferred way to reach us for detailed requests, account-related issues, or when you need to send documents. Please email [email protected] with a clear subject line, a concise description, and up-to-date contact details to avoid delays. Include your account ID and copies of any supporting documents where applicable so we can process your request faster.
Send us a message
Name Email Message Send message We typically reply within 24 to 48 hours. Please do not include full payment details in your message.Response Time
Our support team aims to respond promptly to customer inquiries. Most requests are answered within one business day. More complex matters, such as KYC checks, payment investigations or disputed transactions, can take longer depending on the issue and required documentation; we’ll keep you updated throughout the process and provide an estimated timeframe when more time is needed.
Feedback
Tell us how we can improve Lucky Treasure. Share feedback, suggestions, or ideas, and we will read every message and use your input to improve site features, promotions, and support for Canadian players. Short notes about bugs, feature requests, or usability changes are welcome; we review submissions carefully and act on feedback where possible.