Player Privacy Policy

This Privacy Policy explains how Lucky Treasure collects, uses, stores and protects the personal information you provide when you register an account, make transactions or use our online casino services in Canada. We respect your privacy and aim to be transparent about what we collect, why we collect it, and how you can manage your information.

Types of data we collect

We collect information needed to create and maintain your account, process payments, meet regulatory checks and provide customer support. Collection includes personal details you provide directly, technical details from your device and transactional records related to your play and payments.

Personal data

Personal data includes name, date of birth, email address, phone number, postal address and identity documents submitted for verification. We also store communication records if you contact support and any preferences you set in your account.

Technical data

Technical data covers IP address, device type, browser type and usage data such as pages visited, games played and session times. This information helps us improve site performance, detect fraud and present content suited to your device.

Transactional data

Transactional data includes deposit and withdrawal records, payment method details (as required for processing), wager history and bonus activity. We retain transaction records for security, dispute resolution and regulatory compliance.

Use of information

We use your information to operate and improve our services, verify identity, process payments, prevent fraud, respond to support requests and send account-related messages. We may also use aggregated, non-identifying data for analytics to improve game and site performance.

Data protection practices

We use standard technical and organisational measures to protect personal information, including encryption in transit, access controls, and secure storage systems. Access to personal data is limited to staff and third parties with a legitimate need. We regularly review our security measures to address new risks.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support login, measure visits and personalise content. Some cookies are essential for site function; others are optional and used for analytics or marketing. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.

User rights

You have the right to access, correct and request deletion of your personal information subject to applicable legal and regulatory requirements. You may also object to certain uses of your data or request restrictions on processing in some circumstances.

Access, correction and deletion

To access, correct or request deletion of your personal information, contact our support team through your account. We will respond to valid requests and explain any limitations that apply, for example where retention is required for fraud prevention or regulatory obligations.

Information sharing and third parties

We share information with trusted third parties when necessary to provide services - for example payment processors, verification services, game providers and security vendors. We require these partners to protect your information and only use it for specified purposes. We do not sell your personal information to third parties.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. Continued use of our services after changes are posted indicates acceptance of the updated terms. If you have questions about this policy, contact our support via your account.