User Terms and Conditions

This page sets out the main terms and conditions that govern your use of Lucky Treasure. It explains our relationship with users, the basic rules of the platform, and the responsibilities each party accepts when registering and playing. Please read these terms carefully before creating an account or using any service on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Provide true personal information during registration and update it if anything changes. Keep your password and login details confidential and notify us immediately if you suspect unauthorised access.

We permit one account per person, household and payment instrument unless otherwise agreed in writing. We may suspend or close accounts where information is false, where account sharing or fraudulent activity is detected, or where terms are breached. Any funds in a closed account will be handled in accordance with these terms and applicable checks.

Eligibility requirements

To register you must meet the minimum legal age in your province or territory and be legally allowed to gamble where you are located. By creating an account you confirm you are not subject to any legal or regulatory restriction that would prohibit participation.

We carry out identity and account verification checks. You must provide documentation when requested, such as government ID, proof of address and proof of payment method. Verification must be completed before large withdrawals are processed or where required by our risk procedures.

Acceptable platform use

Use the platform for lawful purposes only. Do not attempt to bypass geo-restrictions using VPNs, create multiple accounts, exploit promotions, or manipulate games and systems. Harassment of staff or other users, money laundering, and chargeback abuse are prohibited and may lead to suspension and forfeiture of funds.

We reserve the right to limit or block activity that appears abusive, suspicious or contrary to the spirit of fair play. Account limits, time-outs and self-exclusion tools are available and we encourage responsible use of those features.

General bonus and promotion rules

Promotions are subject to specific terms which will be displayed on the relevant offer. In general, bonus offers require opt-in at the cashier, qualifying deposits, and compliance with wagering and game contribution rules. Wagering requirements, maximum bet limits while a bonus is active, and expiry dates apply as stated in each promotion.

We may withhold, adjust or remove bonuses where bonus abuse is suspected or where general terms are breached. Any disputes about bonuses should be raised promptly with our support team and will be considered under these terms.

Deposits and withdrawals

We support a range of payment methods suitable for Canadian players. Payment options, minimum and maximum amounts, and processing times vary by method. Deposits are usually applied instantly, while withdrawal processing depends on verification status and the chosen method.

Withdrawals are generally returned to the original payment method where possible. We require completed KYC checks before processing certain withdrawals and may apply temporary holds while checks are completed. Payment providers may charge fees; we will disclose any fees we charge where applicable.

Dispute resolution

If you have a complaint, contact our support team with full details and any supporting material. We aim to respond promptly and resolve issues informally. If a resolution cannot be reached, further steps will be handled in accordance with applicable law and the dispute resolution procedures outlined in these terms.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and notified to registered users when practical. Continued use of Lucky Treasure after changes are posted constitutes acceptance of the updated terms. Always review the latest version before playing.