Lucky Treasure Casino Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you use Lucky Treasure. We take your privacy seriously and aim to describe, in plain language, what data we hold, why we need it and how you can control it. This policy applies to account holders and visitors using our website or mobile browser services.

Types of data we collect

We collect information that helps us provide casino services, process payments and keep accounts secure. Data falls into three main categories: personal data, technical data and transactional data.

Personal data

Personal data includes information you provide at registration or during account verification: name, date of birth, contact details, government ID for KYC checks, and any documents you upload to verify identity or address. We also store communication records when you contact support.

Technical data

Technical data covers IP address, device and browser type, operating system, app or browser identifiers, and site usage details such as pages visited and session times. This information helps us maintain site security, diagnose issues and improve user experience.

Transactional data

Transactional data relates to your activity with us: deposits, withdrawals, wagers, game history and payment method details needed to process transactions. We may retain limited payment details to support refunds, chargebacks or compliance checks, but full card numbers are not stored on our systems.

How we use your information

We use collected data to create and manage accounts, process payments, verify identity, prevent fraud, respond to support requests and comply with legal obligations. We also use aggregated, anonymized data for analytics and to monitor system performance. We do not sell your personal information to third parties.

Data protection practices

We store personal data on secure servers and use standard technical and organisational measures to protect it, including encryption in transit, access controls and regular security reviews. Access to personal data is limited to staff and processors who need it to perform their roles.

Cookies and tracking technologies

We use cookies and similar technologies to manage sessions, remember preferences and provide analytics. You can control cookie settings in your browser; however, disabling certain cookies may limit functionality such as staying logged in or loading personalised content. We also work with third-party analytics and advertising partners that may place their own cookies.

User rights

Under Canadian privacy principles, you have rights to access, correct and request deletion of your personal data where applicable. You may also object to certain processing or ask for restrictions on use. We will consider requests in line with applicable law and our obligations to retain records for compliance.

Access, correction and deletion

To request access, correction or deletion of your data, contact our privacy team at [email protected]. We will verify your identity before fulfilling requests and will explain any legal reasons for retaining certain records.

Information sharing and third parties

We share information with service providers who support operations, such as payment processors, identity verification services, fraud prevention partners and hosting providers. These partners are contractually bound to protect your data. We may also disclose information when required by law or to protect our legal rights. Note that LuckyTreasure may transfer data across borders where processors operate, subject to appropriate safeguards.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on our site with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.